PAYING for a service that I cant use

Telkom cut my line and stated that I need to make a payment in order for my line to be activated. The person I spoke to at telkom said that after the payment is made it will be queued and then will automatically be switched on,needless to say I made the payment and today is day two and my line is still not activated. I phoned telkom for assistance and after enquiring the reason they cut my call without assisting. Telkom does not take their customers seriously and they don't care to assist or help them. Im paying for a service at this stage that I cant use and it seems that Telkom thinks this is right. This is a very ********* way of conducting business.