Paying for a service that doesn't work

<p>My telkom home telephone line has not been working for over a week. I tried calling Telkom and tried reporting a fault on line over the weekend but could not get the website to funtion and the call on Friday 14 and Monday 17 July were not aswered. I managed to report the fault on line earlier this week and received a call 3 days later stating that they cannot help me as no one is at the house!!! I work 40 km from home so I asked for someone to come on a weekend but they said they would have to see what they could do. Totally unacceptable that I am paying for a line I can't use. I will be looking at changing providers.</p>