Paying for a service that cannot be utilized... BASICALLY.

Good day,

I hope that after this review someone will be able to speedily assist me and that i will actually receive the service i am paying for and products purchased. Currently i am paying to be disadvantaged and not for the use of the products.

I received my laptop close to the end of September, which I app**** for in May this year - The application was done online and then the remainder of the purchase telephonic . Lord alone knows how it took so long.

I checked the laptop when I received it to see if it goes on and so it did, thereafter i then packed it away again as this was only to see if it goes on.

I then purchased a laptop bag in October, unpacked the laptop out of the box, packed it in the bag purchased and then threw the box away.

The laptop was hardly used, I did not even install the Microsoft package received, etc. Close to the end of October when I wanted to actually use the laptop, I put it on charge for a few hours.

I then took it out of the charger and it did not want go on, keeping in mind that this was the 1st time I would have used it out of the charger plugged in.

I then put the charger in back in the laptop, switched it on and put the laptop on and the laptop did the strangest of things. The laptop asked me to diagnose the issue which i then did, error messages appeared, the screen made colours, etc. I was shook. After struggling to get the laptop on and closer inspection I saw that the pin inside the charging cable is skew aswell. This made no sense to me as this is a brand new machine.

Thereafter I tried using the sound only to hear it was distorted. I was like wow!

It also came to my attention that the laptop is very very slow. For an i5, this also had me puzzled.

I then went to a Telkom store on 2 November and they advised I need to call in since this was all done telephonically. I accepted this and proceeded as such. After calling in (my sister did this on my behalf) collection for the laptop was arranged for Monday, 12 November at my home address - 10 days later give or take.

So Monday arrives and no one pitches. Tried calling can't get through, this happened for the entire Monday. Tried calling again on Tuesday, 13 Novemer and still no success.

In the interim i have e-mailed the e-mail address provided from the telkom store, however this seems like it will be a lengthy process (as i still cant use the product i am paying for).

However the story does not end here, this morning i checked telkom's website looking for a contact number. It said i should contact Telkom on 081180 (keep in mind that this number is CUSTOMER CARE). Great, i called that number. After selecting the options closest to my issue, i managed to be to someone (think her name was Sage). After explaining my ordeal to her, she then advises me that i need to call Sales as this is customer care and cant assist. A very confused and puzzled me accepted this answer (as it was clearly stated that they cant assist) and asked her what is the number i should call, she advised 10231.

I then called this number and spoke to an agent named Asanda, after explaining the same story again she advised me that she will not be able to assist and i should call CUSTOMER SERVICE on 081180.... Mmmmm this had me feeling enranged because now i am at the point of being redirected (no they cant transfer me, i need to make a new call to the other number) from one department to another!

Can someone please tend to this matter seeing that I paid for connection fee, monthly fee, etc. for a laptop which is now in my possession for more or less 2 months but I am unable to use it, but still paying for the service.

Your urgent response will be appreciated.

Kind regards Jayd