Paying for a service that cannot be activated

Case number ***2<br> Took out a contract with Telkom Mobile in February after being contacted by phone.<br> Received the handset and SIM card only to discover the SIM would not connect to the service.<br> Reported and was assisted on numerous occasions but to no avail.<br> Was informed that a new SIM card would be dispatched. That was 1 month ago.<br> Every time I follow up I am informed that a replacement SIM will be couriered.<br> I have now had the contract for three months and am still unable to use the service.<br> This is very frustrating. The people at the call center are efficient but the problem just gets relogged each time.<br> To make matters even more complicated, the nearest Telkom Mobile store is 700 kms from where I live. <br> <br>