Paying for a service, not received.

Highly disappointed with the service received. Paying for a service not activated correctly.

Telkom sales representative phoned me, to inform that copper wire ADSL is being discontinued in our area. (I had no problem at all with my ADSL) The only alternative is a LTE telephone and LTE router for internet. Both these devices and telkom sim cards arrived at my residence in February already. LTE telephone in operation since day 1, with no problem. But the sim for the LTE router is not activated and absolutely no person at Telkom could assist to activate this sim card, up to now.(2019-03-18)

Phoned the billing department - They say LTE internet package is allocated to me and I'am being billed for it. Phoned technical service - They say only the sales department could assist, as they didn't request for the sim to be activated. Phoned the sales department - They say the LTE department must activate the sim, as the sales department responsibility is done. (delivering the devices and sim) Phoned the LTE department - They say I'am not registered as an LTE client and can't retrieve my information on their system. As the conversion was done from ADSL to LTE, I must call normal technical support(10210). Phoned normal technical support - They say they can only see my LTE phone on their side, as the LTE data sim and router, would be seen as a new contract, at the LTE department. Please note: Each of these calls were ongoing for about 20 to 40 min each,

Now I'am asking??? Who else must I phone, as not one of these apartments can assist???