AR
Amith R
1 reviews | Active since Jul 2011
24 Mar 2016, 07:15
Paying for a service I'm not receiving
Dear Telkom. I am paying for a 4mb uncapped adsl line, yet over the past month have been receiving less than half of that as download speed, even when the modem shows full speed under the 'status' tab, if I go to the SAIX website, it download tests at less than half! i've logged numerous faults and there's been no solution. Now I am totally fed up and have decided to quit telkom as it seems nobody can help me.
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Telkom's replyOfficial
24 Mar 2016, 07:42Hello AmithR,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply24 Mar 2016, 07:42
Official
Hello AmithR,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team