Paying for a service I dont Have!Poor Effort Telko

At the end of last month(January 2015), I walked into the Telkom Store in Sandton and queried 2 things:<br> 1) I wanted to pay my Telkom Invoice<br> 2) I needed to relocate my telephone line to my new address<br> I was told very rudely by the Customer Assistant that this is a sales branch and that I had to go to the Post Office to pay my Bill.<br> Telkom must be the only organisation in the world that doesn't allow its customers to pay them at their own branches! I was further told that all technical queries had to either be logged online or through the call centre (10210)<br> The next Business day(Monday the 2nd Feb) I called the call centre... I was on hold for 45min before giving up.<br> Logged into my Telkom online account and placed the relocation request.<br> No response for a week. When I called the call centre I was informed that there was a backlog on online queries which from their IT dept gets sent to the call centre for action. I was told to wait and that Telkom would send me an sms when the request is actioned.<br> I have since called 3 times(On hold for at least 30min each call) and each time the answer is the same, \the request is pending"- with no solution offered for the problem."""