1 reviews | Active since Jul 2015
Paying for a service I do not have
In November last year I changed address. Upon advice I signed a contract with Telkom Mobile ( 8-ta ) for internet.<br> They assured me that there was 3G reception in my new area. I found that there was no reception.I reported this<br> to them and they send a technition who confirmed that there was no reseption. I then asked the Ballito Branch to <br> cancel the contract and rather install a ADSL Router,which they did and I was satisfied.<br> Then the invoices start arriving. I complained to the shop but they told me to contact Telkom as there was nothing they could do. I contacted them numerous times but every time they just ''upgrade'' my complant. Last week someone from their organization phoned me telling me that they will now close the case. Today I found that they drew another R 598.00 from my bank account. This means with this amount plus the R 788.00 for the contract I have now paid R 1386.00 for a service I never had!! There was also some mothly payments of R 299.00! I have now enough of this!! Please advice on what to do
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM126642.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM126642.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
