FR
Francois R

1 reviews | Active since Sept 2014

12 Apr 2016, 13:01

Paying for a service I cancelled two months ago

I cancelled my service on the first of February 2016. I am unable to get through to the call center as I don't have airtime to be on hold for 30 minutes +.<br> <br> I tried to chat to a consultant on the Telkom website but I was disconnected before we could resolve my issue.<br> <br> I am a student and I can't afford to pay for a service that I don't use i don't even live at the place anymore.<br> <br> I really need a refund for the months that is should have been cancelled.<br> <br> Please help...

0
Replies (2)
Telkom
Telkom's reply12 Apr 2016, 15:40
Official
Hello Francoisler,

This response serves as confirmation that your query has been received.
Your reference number : SM222809
A consultant from our fulfilment team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.
FR
Francois R's update03 Jul 2016, 19:42
Reviewer Update

Still no solution