PAYING FOR A SERVICE I AM NOT RECEIVING

I have a data contract with 8ta/Telkom. This is not the 1st time I am having this issue. The Internet service is terrible. I lodged a query in Dec, a technician came to our house and escalated the matter & confirmed there is no signal. For weeks I heard nothing. Mid Jan a guy phoned and asked me to change settings. I informed him the ****le is at home and asked him to call back te following day. We never heard from him and then I get a message that my query has been resolved and is now closed. This meant that I have to go through the entire process again! I called, logged a complaint, and was informed that the guy indicated that I said everything is fine, which it was not! Go search for that call and listen to my request. This is the second time since I have taken out this contract where one of you staff members just update your system to what they feel. You are now in breach of our contract as I am paying for a service which I am not receiving for months!. Please cancel this contract without incurring further costs.NO CANCELLATION FEES!