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Christiaan K

1 reviews | Active since Oct 2017

13 Oct 2017, 14:11

Paying for a Service but not receiving any

I’m paying Telkom for a service which I’m not getting at the moment!! I pay monthly for my phone which is not working and for a data bundle the FreeMe package but I can’t use it since my phone is not working so I need answers!

I started a contract with Telkom last year around September/October, the contract was 2x Huawei P9Lites and the 1gb Freeme package for each phone...middle of last month my P9 Lite just stopped receiving signal I live in Centurion and my signal just disappeared, i thought it might be because the was mobile issues in Centurion at the time with Telkom that that might just be the fault however my signal never came back!

I phoned customer service which we went through my mobile settings and restarts and change of sim cards etc with no improvement. So I had to go into store and after a long battle Telkom sent my phone for repairs......its been with Telkom since the 26th if September with no one coming back to me or any sort of information except a message stating its allocate to a repair center!

But my monthly bill stays the same so i'm paying for my phone and its data bundle but I can't even use my phone nor even know what the status is!! This is absolutely ridiculous!!!

When i contacted customer support all they told is me that they do not have access to vision as if i'm supposed to know what vision is and that I need to contact a Telkom store!

Once I contacted them they told me the followining: Your device has been allocated to the technicians!

Seriously??!!!! Gee thanks I knew that as I was the one that brought the phone into the store to be fixed!! WOW!!! How can this be that no one cares about the customer that pays for a service which is non existent! I bet even if I cancel my direct debit will I not even get a response!

Seriously ridiculous service!! Super disappointed!!

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Replies (2)
CK
Christiaan K's update13 Oct 2017, 14:40
Reviewer Update
I Started a conversation with Thobeka on the Telkom online chat to try and get some answers but had the same result...Thobeka said the last communication with you was on the 29th of Oct stating the device has been allocated to the repair center and there is no turnaround time available! Then when I stated that how can they keep charging me for my phone and freeme bundle if I cannot even use any of it they disconnected met from the chat! What kind of service is this!??!!!!
CK
Christiaan K's update20 Oct 2017, 10:21
Reviewer Update
Hi Launa, Firstly on what number or email address did you try and get hold of me? Obviously you couldn't on my cell phone as it was in for repairs. However with my Cell phone when I handed it in for the repairs, I wrote down the alternative number to get a hold of my wife and my email address on the paper work that went in with the phone....and secondly my email address is on your system and also the other mobile number on the contract is also on there....so how could you not get a hold of me? But Telkom could send me a invoice to my email but you couldn't get hold of me? Please explain.....?