Paying for a service but no parcel received

In November 2014, Telkom called me to upgrade my current package/contract with them. The order was then activated, but I was told by the call centre that I would need to go into a Telkom Branch to sign and activate. A week or so passed and a courier company had a parcel for me from Telkom. I hesitated to sign and sent it back, as I presumed it was a cell phone that was sent to me. This happens often. A few days later, Telkom called me to enquire why I sent the package back, as it contained my modem, sim cards etc. I apologised and the lady said she would resend back to courier company. This was all the first week of January 2015. To date nothing has been received. We have logged enquiries on the website for Telkom twice, spoken to Mandla at 10210 twice, who assured us that he was sending an email to the manager??? No one has called us. We also contacted the courier company Telkom uses and they said that the parcel was sent back to Telkom on the 30/12/2014. Called Telkom again and nobody can give us a answer. Last week Wednesday 04/02/2015 I went into Telkom at Clearwater Mall and logged in another query. To date nobody has called me. What do I do.