LH
Lourens H

1 reviews | Active since Nov 2016

18 Sept 2017, 09:18

Paying for a packadge I never subscribed to

Good Day Hello Peter,

I am receiving an invoice for a Packadge I never agreed upon.

The Story: I had a fibre Line installed at my home. Keep in mind that I specified that I ONLY wanted the Fibre line, not a new service package because I still had a package active at the time

At the end of July/Beginning of August I cancelled my Telkom service package due to me moving over to Afrihost as my new ISP.

Now I am receiving invoices from Telkom for a fibre service package that I NEVER agreed upon, but somebody had activated this product from Telkom. This defies section 31 of the Consumer Protection Act and is viewed as ******** conduct.

Please assist me regarding this disgrace.

Amicable Regards, Lourens Human

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