Paying for a Modem I don't have because of poor quality and service

<p>Morning,</p> <p>I took my Huawei B315 modem to the Menlyn Store on the 24th and was told I would get it back in 4 days, no replacement modem was given.</p> <p>I asked the gentleman if I could have a loaned one and he said no they don't have.</p> <p>I also asked if these modems give trouble and he said yes they get a lot of complaints. So why then do we get contracts with inferior quality equipment.</p> <p>I am paying for my contract and have no internet to continue my business.</p> <p>I called Telkom this morning to find out if my Modem was ready as it was the 4th day and the lady promptly told me it takes two weeks for service.</p> <p>How is it possible that I must sit without a modem and still pay for it, that is pathetic shocking service.</p> <p>Now I will not upgrade as was planning to do.</p>