paying for a line that is not working

Item: Telkom
Rating: 2
Author: Sasha E

Our telkom landline has been down for 2 weeks, or longer. we logged numerous faults and have so many reference numbers, one being 214CNZ290915. To date not one person has been out to our home to fix the fault. So we are paying for a service that we are not getting. I hope this is resolved now or our bill for this month refunded.

Helpful (0)

Replies (1)

Telkom's replyOfficial

06 Oct 2015, 14:54

Hello Sasha28,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM153246.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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Telkom's reply06 Oct 2015, 14:54

Official