Paying for a line that doesn_A|_t work.

Some months ago I had a Telkom line installed which has NEVER worked. I reported this to them ages ago and regularly after that. Phoned the call centre many times thereafter with no resolution. All I am told is that there is a backlog with the technicians and basically that I must just wait for them to eventually get around to me. That is while I pay for this line every month. <br> <br> They were quick to rock up and install the line in less than a week, and to start charging me for it, but now that there is a problem they are nowhere to be found.<br> I have never dealt with a more frustrating company: cant tell me what the problem is, cant tell me when it will be fixed, cant do anything to facilitate the process, never phones back when they said they would, regularly drops my calls after putting me on hold, takes my money and provided no service at all... The incompetence is beyond comprehension. <br> <br> Ref: 482 CRZ 130715<br> Escelations ref: 707 893. <br> <br> <br> <br>