Paying for a Contract that I do not have

On the 17 September i took out a LTE mobile Contract for R599 uncapped with Telkom Mobile.<br> On Monday the 21 September a Telkom Mobile Installer arrived at my place and confirmed that i have no LTE or 3G coverage and even though the map states i am in coverage area.<br> I contacted the call centre and asked to cancell the contract as i was within the 5 day cooling off period.<br> I had sent my cancellation form the Xola Mkhize.<br> Below is my list of contacts made:<br> <br> 21/09/2015 - 14.45 pm Spoke to Khanyesele to request cancellation as even though i am in a coverage are i have no LTE or 3G coverage. This was confirmed by the telkom mobile installer.<br> 22/09/2015 - Spoke to Xola Mkhize regarding cancellation and sent cancellation form via email to her.<br> 25/09/2015 at 4.43pm Spoke to Mlungise to escalate cancellation request.<br> 21/10/2015 at 8.37am Spoke to Khanyesile again to query cancellation. <br> Was told the matter is escalated to Nozamo <br> 22/10/2015 at 2.09pm spoke to Xolani - had to resend cancellation form.<br> I also have a case number that was never properly followed through ***8.<br> <br> The matter was now escalated to [Email Removed] and [Email Removed] on 26/11/2015<br> <br> Still No cancellation!