SR
Sazi R
1 reviews | Active since Sept 2010
30 Mar 2016, 15:37
Paying for a contract I have not received!
I app**** for the Mifi5GB March deal online on the 4th March 2016, till today I have never been contacted regarding the delivery. Worst of all I was debited R99.00 on the 24th March! On numerous occasions I went to the online chat only to enquire only to be told that I must call 10213 however whenever I call the line I have to be on hold for more than 45 minutes and end up giving up! This is totally wrong from Telkom. I was under the impression that they are redeeming themselves with all the deals they advertise but I was wrong its the same old TELKOM. I seriously regret giving them my banking details for a contract I don't have.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
30 Mar 2016, 16:55Hello mic001,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM218417.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM218417.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Telkom's reply30 Mar 2016, 16:55
Official
Hello mic001,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM218417.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM218417.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team