Paying for 4mpbs and been connected to 2mbps

I've been a client of telkom, regretably, for a few years now. Like the whole of South Africa I am not happy with the abo****e ******* service they supply. I have reported faults on my line probably a dozen times already and they keep sms'ing me telling me it's fixed when it is not. And when they do finally reconnect me it is at half the speed I am actually paying for. <br> <br> I want my money back where I payed for something I didnt receive, and I want my connection fixed. Immediatly! It cannot take this long to fix this issue, it is clearly the lack of trained and informed staff, yet you guys continue to gladly take our money. I really hope a telkom \staff"member can respond to this message to fix this sh*t out!!!<br> <br> (ps even to complain about this problem took me well over half an hour to try and submit because of the slow and disconnecting internet speed)"""