Paying for 40 meg line but have no service

1st fault ref. - 562CRK170815<br> <br> No Internet - Telkom is our ISP - I logged I fault on 17 August and 18 faults thereafter (have the reference of each.) each time receiving a sms to say the fault has been resolved. The fault still exist and well documented on twitter and other platforms, One Andre a technician came to drop of a new modem last week and left saying he cannot touch our equipment? Telkom is our ISP he dropped of the equipment but cannot touch it... We do not have internet access and are reliant on it to do business. According to twitter @telkom the matter has been escalated to management to resolve, to date nothing has happened and I am looking elsewhere for alternative service I am paying for a 40 meg line and not even receiving 1 meg. No refund, no solutions no service _ #Welcome to Africa