JA
Jonathan A

1 reviews | Active since Jul 2011

28 Aug 2015, 13:44

Paying for 3GB & 3GB Nightsurfer only getting 2GB

On the 2015/08/26 we bought a 3 3 gb offering from Telkom Mobile in partnership with Unisa for the agreed upon fee see the following Link: <br> <br> https://my.unisa.ac.za/cmsys/myunisa/studentTechnologyTelkomMobile.html<br> <br> However the sim card used is now registered for a Smartinternet Saver 1GB and is physically gets loaded with only 2GB?<br> <br> I tried calling the call center but no one there can help(Called 3 Times maby 4) me and the supervisors are in a \meeting"when I requested to speak to someone more senior as the entry level agents were of no help...<br> <br> Terrible Please don't fall for this **** other Unisa Students.... Either it never activates from what other complaints say and I see now that I am not the first to get a lot less data than per the adverti*****t...<br> <br> """

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Replies (1)
Telkom
Telkom's reply28 Aug 2015, 14:11
Official
Hello Jonathan18,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM139815

Kind Regards
Zulfah
Telkom Social Media Team