1 reviews | Active since Jan 2015
Paying for 30days but only getting twenty.
<p>From September 2016 I have been requesting for TelkomMobile to change debit date to the 15th... I have called them more than 10 times literally and they are unable to help. My services are off for a week every month from then. Further more after all the hassle the still shut them off today. They do not call me back for cases logged on my account and show me how little I am as their customer. I use 3 devices with Telkom, Two iPhone 6s Plus on my gig 20 & A modem that gives me 30gigs. I spend a minimum of R3000 with TelkomMobile on a monthly basis, but I feel like it's nothing for them. I'm really considering moving all my products to Cell c due to the stupid service.</p> <p> </p> <p>kind regards </p> <p>sanele(I'm using my Vodacom sim to send this)</p>
My Cellphones(2 iPhone 6s Plus & my Modem) have been off since the 13th for what Telkom says isn't my fault. From September I have been calling Telkom numerous times to change my debit date. They say it's their fault, but it STILL effects me. Yesterday I went to a Telkom Shop in Clearwater to terminate my contract & the kind gentleman suggested I should give one more day, due to him sending an email to "credit" to switch my devices back on. I am tired of Telkom's ******* service and I'm going to add on to my package at VODACOM. I rather pay R1000 more for better customer service.
My Cellphones(2 iPhone 6s Plus & my Modem) have been off since the 13th for what Telkom says isn't my fault. From September I have been calling Telkom numerous times to change my debit date. They say it's their fault, but it STILL effects me. Yesterday I went to a Telkom Shop in Clearwater to terminate my contract & the kind gentleman suggested I should give one more day, due to him sending an email to "credit" to switch my devices back on. I am tired of Telkom's ******* service and I'm going to add on to my package at VODACOM. I rather pay R1000 more for better customer service.
I really feel like Telkom reply for "show". They are all talk and no action. I was told back office would call me to resolve the issue 4 MONTHS ago... have they called? Nope! I'm still irritated,not even going to the physical store does anything, instead they are in awe that I haven't been called.
Telkom aftersales suck!
I really feel like Telkom reply for "show". They are all talk and no action. I was told back office would call me to resolve the issue 4 MONTHS ago... have they called? Nope! I'm still irritated,not even going to the physical store does anything, instead they are in awe that I haven't been called.
Telkom aftersales suck!
More than 6 months after asking Telkom to debit me on the 15th. They shut all my devices off on the 14th. As you can see above they pretend as if they are going to resolve the problem but never do. I get paid tomorrow (the 15th) but a day before my lines are off... this is revolting. No wonder MTN is still the best, Telkom doesn't have the experience.
More than 6 months after asking Telkom to debit me on the 15th. They shut all my devices off on the 14th. As you can see above they pretend as if they are going to resolve the problem but never do. I get paid tomorrow (the 15th) but a day before my lines are off... this is revolting. No wonder MTN is still the best, Telkom doesn't have the experience.