paying for 2mg, only getting half a meg!!!

EVERY MONTH STARTS AND ENDS THE SAME WAY - PROBLEMS WITH TELKOM!!!!so once again i am trying to get my work done, but surprise surprise i cannot log on without major issues every day. so i phoned telkom (45 minutes ago) and have logged a fault, because EVEN THOUGH I PAY FOR 2MG LINE EVERY MONTH, IT HAS JUST BEEN CONFIRMED BY TELKOM THAT I AM ACTUALLY ONLY RECEIVING HALF MEG EVERY MONTH?!? ***???? Now i am holding on for billing (after being put thru to 3 other depts - another 20 mintues wasted and still holding!!) No-one is prepared to either give me what i am paying for, or refund the hundreds of rands spent every month on something that i am not even getting HALF of. Imagine spent R500+ per month on groceries, but every time u buy groceries, they take back three quarters and if you complain they promise to give you what u paid for (BUT THEY WILL BE CHARGING YOU EXTRA FOR WHAT THEY HAVE TAKEN FROM U IE. PAY DOUBLE TO GET HALF!!!!! how is this company even still in business? isn't this just a ****....how many other people are they doing out of hundereds of rands paid for services not received? not to mention time wasted on holding on for assistance And now that i have spent almost an hour and a half holding on for anyone to help (i was told they were putting me STRAIGHT thru to accounts - after being shunted from one department to another - that was 30 minutes ago) PAY BACK THE MONEY TELKOM!!!!!!! OR AT THE VERY LEAST U CAN PROVIDE THE SERVICE WE ARE PAYING FOR.