Paying for 10MB ADSL, recieving 4MB ADSL speeds

This is my second report regarding the same fault...<br> <br> Fault No: 212CTK200316<br> <br> Reference number is SM217297. (From Telkom on my previous report )<br> <br> A Technician investigated my DSL, left, and I haven't received any feedback as of yet. It has been a week later(again). Problem still persist. Debit order went through with no problem, but I'm not getting the product I've paid for.<br> <br> My ADSL is SLOW, I'm paying for a 10MB line!<br> <br> If this issue isn't fixed ASAP, I want my money back, including the fee I had to pay for installation. This is absolutely ridiculous.