ZM
Zane M
1 reviews | Active since Nov 2014
05 Sept 2015, 09:29
PAYING DOUBLE THE AGREED PRICE! TELKOM MOBILE
TELKOM MOBILE. I migrated my LTE contract at the Clearwater Telkom shop in Agust 2015. I migrated from the 15GB @ R629 per month top the Home Office promotion of 50GB @ R699 per month.<br> I have now received my first invoice since migrating. The amount is R1276.86. <br> This is DOUBLE the amount I agreed on and NOT ACCEPTABLE!<br> Please fix this!
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Telkom's replyOfficial
05 Sept 2015, 10:26Hello zane830,
Thank you for taking our call.
As per our discussion we will escalate to billing to review the account and assist accordingly on the charged amounts.
We do apologise for the experience.
Your ref: SM142653.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for taking our call.
As per our discussion we will escalate to billing to review the account and assist accordingly on the charged amounts.
We do apologise for the experience.
Your ref: SM142653.
Regards,
Boitumelo
Telkom Social Media Team
Telkom's reply05 Sept 2015, 10:26
Official
Hello zane830,
Thank you for taking our call.
As per our discussion we will escalate to billing to review the account and assist accordingly on the charged amounts.
We do apologise for the experience.
Your ref: SM142653.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for taking our call.
As per our discussion we will escalate to billing to review the account and assist accordingly on the charged amounts.
We do apologise for the experience.
Your ref: SM142653.
Regards,
Boitumelo
Telkom Social Media Team