Paying deposits on existing land line

<p>Received an email regarding a order I've placed to move my land line from the old address to a new address. In this mail is said that I have to pay a deposit to install the line at the new address. Previously they moved the line without any new deposits that had to be made. Even though it took 6 weeks to get the new line at the new address. It's been a pain since Descember 2016 to sort this. I phoned today (Waiting 30min for someone to answer). According to them I've cancelled the account and had to pay the deposit. I've asked them previously that I want the line moved. They said that we need to cancell the existing line and then they can place a order for the new line. This we did in the Telkom store. So why do i need to pay again? I've asked the person on the phone why I have to pay again and why I would cancel an account just to open one again? All that was said: You cancelled the line Nothing I can do. But pay I must pay. This is not fair and its completely unacceptable. </p>