RK
Riaan K

1 reviews | Active since Sept 2013

24 Apr 2015, 10:11

Paying, but not receiving service.

My Telkom line was transfered to Afrihost last year, September. But when Afrihost received the line, there wasn't any available port on the line, thus they reject the transfer to them.<br> <br> I've desputed this issue over and over to Telkom representatives, but they can't assist me. They tell me to call 10210, which I have, but after 2 hours of waiting with phone in hand, on more than one occasion, it seems pointless...<br> <br> In the meantime my account is billing up, Yes, Teljom is charging me for a service, they currently are NOT providing.<br> <br> Please resolve this issue and get back to me.<br> <br> My tel. no. is *** <br> <br> You can contact me on *** <br> <br> <br> Regards, <br> <br> Riaan Keyser

0
Replies (1)
Telkom
Telkom's reply24 Apr 2015, 12:40
Official
Hello King-k,

Thank you for making contact with us. We sincerely apologise for the inconvenience.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106226.

We apologise for any inconvenience caused.

Kind regards
Ilhaam Williams
Telkom Social Media Team