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Rochelle R
1 reviews | Active since Feb 2018
27 Feb 2018, 11:55
Paying but not receiving. Bad service.
We had a 30gb lte, we upgraded for an extra R200 after 3months, for 2 months we received the data, but then it stopped and went back to 30gb and continued charging us for the extra. Called 8 times (waited 45mins each time) , went in twice and escalated the case. Now 3 weeks later still no word. We will be canceling and moving to axxess instead. Even if it costs me more I'm done with Telkom. Also was double debited Feb 2017 and was never refunded after opening a case they just closed it two weeks later. Their mistake and their only solution is that we cancel the contract and upgrade for an extra R800 again with a new lte modem again. No way hosey. Axxess is fantastic by the way.
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Rochelle R's updateReviewer Update
26 Mar 2018, 11:44Now for the last week it says my internet has been paused and I'm getting 147 smses from you a day saying my internet access has been paused. :( I can't carry on like this. I can't work like this. This is ridiculous.
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Rochelle R's update26 Mar 2018, 11:44
Reviewer Update
Now for the last week it says my internet has been paused and I'm getting 147 smses from you a day saying my internet access has been paused. :( I can't carry on like this. I can't work like this. This is ridiculous.