Paying but no service

Our landline has been off for the last 2 months and ADSL line has been off for the last 2 weeks. We have been to the Greenstone offices and report it on Twitter and all they are saying is \YOUR LINES ARE ACTIVE". We have tried calling Richard Area Technician Manager but he does not even have the decency to answer his phones. We report the faults on 08/08/2015 on Twitter and the response was \""YOUR LINES ARE ACTIVE\"". We then send a sms 10/08/2015 and fault 36CRK100815 was reported. We did not receive any feedback as yet. Yesterday (18/08/2015) I went to the Greenstone branch and was told the Technician would be at our house by 15:00. When he did not arrive I went to the branch again and they still could not assist me. After going again to the branch today I was given Richard's number. However like I said he does even answer his phone. To this very hour our landline and ADSL line still does not work. If this matter is not resolved I am forced to cancel all our contract with Telkom as you are quick to send invoices out but not to send out someone to assist us even though we will be paying for a services that we not using. """