Paying bills for zero service

I entered into contract with Telkom last year August for a 4meg uncapped ADSL line, after being assured that my area has a 4meg line. <br> <br> After months of endless call and complaints, I had to switch to a 2meg line. Since December I've been struggling to get my contracted for service, a stable 2meg line. January I had a full two weeks' connection but had to pay for the entire month. Now, once again, my ADSL line is running at a speed of 0,01mbps download speed, 0,02mbps upload speed. After holding for hours for assistance, nothing has changed. I've tried the sms fault reporting, but then I get 'fault restored' messages although nothing has been done.<br> <br> Telkom is useless!<br> <br> They take your money without delivering.<br> <br> I will never refer them to anyone!