TvdL
Tammy van der Linde
1 reviews | Active since Mar 2015
16 Sept 2015, 16:06
Paying Accounts but Line Cancelled
I have had a contract with Telkom Mobile for almost a 2 years, when I signed up my contract I gave them all by Banking Details to debit the account. One debit order went off and after that I needed to paying in direct deposit etc. now why did I give my bank details???now with that my account was in arrears, I finally paid Telkom back with no amount owing, In May Telkom Mobile cancelled my account on the 27 April 2015 without my consent, is that allowed???My debits are finally going off after months.
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Replies (1)Telkom's replyOfficial
16 Sept 2015, 18:33Hello tammy143,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM146345.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM146345.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Telkom's reply16 Sept 2015, 18:33
Official
Hello tammy143,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM146345.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM146345.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
