Paying a contract that was completed and cancelled

My account is still be deducted for a contract which was completed months ago and cancelled on the 20th of June 2015<br> <br> I was told that Telkom tried to contact me and could not get hold of me and then they closed they case.<br> Then i saw on their system at Alberton City that they captured the number incorrectly on their system instead of the correct number on the request for cancellation.<br> <br> I also spoke to Telkom head office telephonically yesterday about this issue and the lady also confirmed that they missed a number on the cell phone number.<br> <br> So instead of them capturing the number correctly from the request of cancellation they just closed the case.<br> <br> There is apparently is a new case number but i only have a copy of my request for cancellation with the closed case number: ***7<br> <br> The Contract Number that was supposed to be cancelled and put on prepaid is: ***<br> <br> URGENTLY sort this out and refund my money for 3 month ASAP as it only takes 20 days after notice of cancellation.<br>