PAYING 2 YEARS FOR A SERVICE CANCELLED

In 2020 Telkom Mobile contacted us for an Upgrade on a current mobile number. They offered us the Huawei P20 lite we were aware that there was some issues with Google playstore on renewing their License with Huawei. We asked the sales person if the phone will still work as usual as it won't be able to connect to playstore /Google and so on due to this issue. Where to he answered yes there is software that can be downloaded. After receiving the phone it was a never ending battle with Telkom and eventually after not be able to load the software Telkom agreed to cancel the contract and collect the phone and to rather send us a samsung on a new number issued. About a month back we noticed that we have been paying for both contacts. We have been struggling to get this issued as now Telkom states that we never cancelled the 1st contract after them collecting that unit and issuing a new phone with a new number. WE urgently need this to be sorted. Marius Venter ***)