Payed *** that is suspended

I am beyond frustrated with Telkom's poor service!my debit order date is on the 30th of each with amount of R3040.37 For some reason telkom only debit me R930.10 on the 30th of Sept which im not sure why as I had sufficient money in my ***.i was then advise to pay the balance via nudebt. Which I did on the 1st Oct as a immediate payment. My *** is now suspended but im not in arrears.nudebt say it will take 7 to 14 working days to reflect on telkom side.and it was only handed over to telkom on the 6th.no1 at nudebt can assist and telkom is just waitin for the payment to reflect. I have all proof of payments and statements for reference.

To make matters worse, I called nudebt beforehand and was assured by an assistant that paying through them was fine. Additionally, the next morning when i called nudebt a consultant sed she is not sure why they advise me to pay via nudebt, so my payment should have been processed well in advance.

How is it that Telkom, as a major service provider, fails to reconcile payments made in good time? This level of inefficiency is unacceptable, and it's making me regret ever taking this contract.

I demand that Telkom immediately resolves this issue by correcting my bill, removing any penalties or charges for so-called "non-payment," and ensuring this never happens again. Your customers deserve better than this shoddy service!

Telkom, you need to step up and deliver the reliable service you claim to offer!