PAY YOUR TELKOM ACCOUNT BUT STILL GET SUSPENDED SERVICES

I have had a cellphone contract with Telkom for 6+ year now. In Feb of this year i added a second cellphone contract. This was all added to my debit order bill. My debit order date is the 20th of the month and in March my debit order went off. On Tuesday 14.04.2026 i received an sms stating that my account will be suspended due to collection. I checked my bank and saw that the debit order was indeed successful. I immediately drove to the Telkom store and queried this. They informed me that when the second contract was added the "credit limit" was not increase and now it show that my account is over the credit limit. My main contract is R1128 a month and appartly i had a credit limit of R1900. The second contract is R899 making the total R2027. So this is now over the R1900 credit limit according to them and the credit limit does not get automatically increased when you take out a second account. So they logged a query for the limit to be increased but this would not come into affect immediately but maybe only after my next payment. FFW to yesterday 15.04.2026 and both my contract's services have been cut. Mind you MY ACCOUNT IS PAID UP TO DATE!!!!!!!!!! So i now pay for a service that i cant use due to Telkom just cutting off your services as they wish. This is totally unacceptable. Is my account going to be credited for the 5 days that i wont be able to use my cellphone??? Who is going to pay the reconnection fee for both contracts which they will be billing me for????? And note that when talking out the second contract none of this limit increase that has to be done was mentioned by the consultant. This is pathetic and i will not recommend them to anyone. My following mail will be to the ombudsman because i am now being punished for Telkoms incompetence.