PAY THE MONEY BACK

<p>I app**** for the internet line and was required to pay a R700 refundable deposit. They couldn't install as they required permission from the body corporate of the building I stay in. So I cancelled. I even received a call from one of the consultants from Telkom and we decided to cancel this line and i asked her to please process a refund. She said i should call 10210. And I did. And they said they'd process it.</p> <p> </p> <p>April, I decided to call again to track the process. Was asked to forward my bank statement, proof of residence and ID to ********** She said she'll forward these and the refund will be processed. I emailed her a few days ago to ask her to help me, no response. I emailed her a few weeks later to ask her to help me, no response.</p> <p> </p> <p><br />May, I called again to ask why I havent been refunded. Was asked again to forward the same documents to ********** I did. I also decided to ask one of the consultants at Staduim on Main, Claremont to help me and they said I should call that stupid number again. </p> <p> </p> <p>I'm honestly just fed up and all my patience has run out. I've wasted so much airtime. I'm a student and R700 is a lot of money to me.</p> <p>I just don't understand what these people do all day in the office? Why does it take so long to process a refund? The service I've received so far has been absolute trash. And the fact that I have to go through social media to be helped is unacceptable.</p>