Pay now and we will refund you later.

I work aboard and the only way I can query/talk to Telkom is via Telkom Chat. Ordered a ADSL line in October, was only installed in November and only activated in December (When I got back home) since I could not get a hold of someone to give the user name and password, They charge me for uncapped internet service since the day it was ordered and not when it was activated. To top it all off I only received my first invoice dated 10th of Jan with amount of R3318.62. On the 14th of January 2016, I informed Telkom that I have a problem with my account and that they overcharged me. I had to asked for the Nov and Dec invoices. So they logged a query and I was told it will take two working days to comeback to me. Still to date nothing. Today they cut my line and told me to pay first to get it reconnected and they will refund me once the query is investigated. So when I said it does not make sense to cut my line while still busy waiting on feedback from Telkom about overcharging me, I was told to contact 10210, and this was after I told the lady I cannot phone the number since I am aboard. They hang up on me.