PAY ME MY MONEY!

Fixed line installed in January 2018. Since then, either no or extremely poor internet connection. Afer 2nd technician sent out (early APRIL!), he discovered that the line installation had been done incorrectly (broken wires used and patched with sellotape). He then re-installed the line, and we have not had any issues since. The problem is, I've requested a refund from January to beginning (OBVIOUSLY!) as I have been paying for a service which had basically been non-existent since inception. Wendy promised me that I would be reimbursed for the months in question and gave me a reference 229628. I followed up this month (with Nozipho - reference ********** 1) only to discover that the query with the reference number quoted, had been closed and only R7.74 will be credited to my account. ARE YOU KIDDING ME?! After months of non-service, this is all Telkom is prepared to re-imburse me? Nozipho then "apologises for the inconvenience" (Telkom's theme song), and re-logs the dispute. I now have to wait another two weeks for someone to look at the query again. THIS IS UNACCEPTABLE, TELKOM! Is this how you treat new clients? WOW! I will definitely not recommend you to anyone. In fact, I will tell everyone (via HelloPeter, Social Media, word of mouth) how pathetic you people are until my query is resolved to my satisfaction, as I so rightly deserve!