Pay full price - Get half the DATA!!!!

I took out a double data contract on 27/01/2018. On 01/02/2018 i have not received the right amount of data . I logged a call on 07/02/2018 reference ********** 5 which was resolved 27/02/2018. But guess what, no data. I call the call centre which i have on a daily basis since 07/02/2018 to get a update but the lady on the other side stats going bezerk and screaming to me that it will be loaded in 9 working days. I ask her to speak to her manager and she slams the phone in my ear. The call took place about 08:50am on 09/03/2017. I want to know who this lady was because that is no way to speak to clients. Bottom line is i want my old date plus new data loaded asap. The overall service is disgusting. When asked to cancel they said they will charge me penalties. So telkom wants to charge me penalties but do ****** me with 40gigs so far ???? Please get this sorted. I was even pomised that i will be called, guess what, not once!