Pay for two phones while I only have one

Due to the lack of knowledge when transferring my cell number from Vodacom to Telkom, they gave me an temporary number as the sim cards were not compatible.<br> <br> I had to go back every day for a week to get them to correct the connection to my Old number. They had to refer me to someone more experienced to assist with the problem.<br> <br> I am now struggling for more than 4 months to get Telkom to FIX their first mistake and only charge me for the one phone. If I contact the CALL Centre, they say that accounts is handling the problem and that thy will CALL me BACK. I wanted to bring over my entire household to Telkom, but that is sure as hell not going to happen.