Pay for service that is not workingu

I used to have a line in Vereeniging that I requested to be moved a month ago.<br> <br> Eventually the line was installed where I gave my Service Provider instruction to connect ADSL.<br> <br> They advised that it could not be done as the line is not activated on my name.<br> <br> After holding on for over 40 minutes Telkom advised that the line is a payphone number and they will activate fir me.<br> <br> I phoned again today, waiting 20 minutes again to be told they cant help me as it is sent to a department that will activate it but they cant tell me how long it will take.<br> <br> I am a website developer and cake decorater and my business is totally dependent on this line to work.It is not acceptable to already pay for a lone that is not working.Cellular networks give you an idea of how long it will take but not Telkom.<br> <br> I am extremely upset and will not advise people to go with Telkom with this kind of service.I am a first time customer that is now so upset that I did choose Telko<br>