Pay for nothing

We did not have telkom lines for round 4 months of 2017. We have to run a business. I use my Telkom data stick for internet. Run out cap(Dec 12 , 2017) and go to Mall at Reds Centurion and buy top up. Invoice No: ********** 54 and working with Rigel. Get back to work and no data. Go back and ask what the problem is. They said they do not know will contact me back to return my R299-00. They do not have cash. I bought thru my cellphone on my account with visa card again and it worked.

Run out again on 5 Jan 2018 buy topup. Still no data up to now. (My ADSL line still dead from November). I log a complaint to get my money back for both transactions. I made another plan.