GZ
Gert Z
1 reviews | Active since Nov 2015
02 Nov 2015, 14:34
pay for extra line - unable to trace complaint
We are paying more than quoted for a Smart Home Advanced Package - we are also paying for a SoftCap (20GB) in addition which we did not request. We had a number of requests telephonically to the call centre and Tygervalley shop - where the contract was signed. Tygervalley shop (Gerrit and personnel) take no responsibility - they do not resolve the issue. Customer services (call centre) do not get back to us to resolve this
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Telkom's replyOfficial
02 Nov 2015, 15:57Hello Gert_van_Zyl,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163457.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163457.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply02 Nov 2015, 15:57
Official
Hello Gert_van_Zyl,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163457.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163457.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media