Pay for a Telkom line that is not working

20 June 2015 we rapported our phone line to be out of order - cannot receive calls or phone. We are an elderly couple and this is just a disaster for us, not mentioning a security risk not having contact to the outside world IF something happens to us... After contacted Telkom six (6) times, we received a visit from a technician, which did NOT fix the problem. Eight (8) weeks and one day later, NO phone BUT we have to pay the monthly bill for a line that is not working. For us this is a disaster!! What more can we do, to receive a simple service, which we are paying for???? Why does Telkom not want to service their paying clients??????