Pay for a Service which is Not Available

<p><span style="color: #555555; background-color: #ffffff;">From day 1 I had issues with Telkom. First of all, the handset I ordered was not available, I had to settle for 2nd best. Then because of this, my subscription increased with R100. I get lots of free Wi-Fi data, but since the beginning of teh contract, I could not detect Telkom Wi-Fi anywhere, thus I am paying for a service which is not available. I also experience very poor reception. I have lost connection more that the period I have connection. Eg we have been to Bronkhorstspruit dam, everybody on the other networks had reception except me. Oh yes, I can do the roaming thing, but then I will incure additional costs, which they did not tell me when I signed up for the contract. I signed up via Absa Rewards with the promise that I will get rewards every month, but each month I have to ask when my rewards will be credited. I still have not been credited for the month of April. I have sent various e-mails to which I have had no response. I also requested a settlement amount as I am not prepared to struggle like this for the next 2 years, but not even on that mail did I get a response.</span></p>