1 reviews | Active since Apr 2012
Pay for a cancelled product?
I cancelled my Telkom voice line and ADSL in February 2018. I spoke to an agent to confirm cancellation and also payed the last invoice amount. Today I get an sms that I have an outstanding balance of R391.46.
Can this please be rectified because it is infleuncing my credit score and please explain which service I am supposedly using? I can send through the cancellation form, email and proof of payment if required.
Good day Dripmeister
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Good day Dripmeister
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team