Pay for 10MB\s and only get 5MB\s internet speed

Hi Noleen The fault has been resolved after a massive argument, but still no technician has been seen close to my home, I resolved it at my OWN cost! Thursday the 2nd of November I phoned telkom again to ask for my username and password to save it on record. Then the person who helped me, reset my password and from then I did not have any internet. I phoned the technician's manager on Saturday and told him to send someone out to sort out this mess once and for all. No one has been at my place after this phone call. Nobody is monitoring this problem. I am paying for 10Mb\s and only get out 6,3 Mb\s and this contract breaking. After they reset my password there were no internet. My Question is, why do you have technicians if they do not come out and fix the problem? The second time I logged this fault REF 83CTK281017 telkom sent me a message saying that they have handed the fault over to their technical department. The time was 13:42 I received this message .... AT 14:26 THE SAME DAY I received a message from the technical department saying that the fault has been resolved. DO NOT LIE TO ME, this technicain claims he has been there within 1h and he fixed the problem???????????!!!!!!!. The technician wasn't even close. I Insisted on talking to the technicians manager and he also admitted that there is no way the technician could have been there. I asked him to take up the matter and then he told me he can't because the technician is not at work! The Managers name is Pitso This means that telkom is paying this people to give a service and rectify the problem, then get paid BY TELKOM. But they NEVER come and fix the problem they only say they fixed it and in the meantime they are sitting at home and doing nothing. Do you think this is fair to the client? On Saturday I took this matter in my own hands and went and bought a NEW Router of R680 and then I paid an independent IT Specialist of the company Innovative technologies R1500 to come out and FIX the problem that Telkom should have FIXED, after they reset my Password. I Do not even know why I am telling this to you, because this will never be refunded because telkom is full of ***** just like their technical people. I am extremely unhappy with the service and technical ability of telkoms people I will not recommend it to anyone, If I do not have to pay the cancellation fee of my contract I would have cancelled it and move to another internet service provider who doesn't break contract and who is giving the service I am paying for. READ THIS EMAIL I ask again. Did you even read your email?!!!!!!!!!!!!!!!! I spoke to the Technicians Manager already, and Saturday I spoke to him again and he told me he will send out a technician. There has been NO technician even after I spoke to the MANAGER Phone me urgently or I will stop my debit order and the technician will be responsible for the cancellation of my contract, and he will be held liable for the costs!!!!!!!!!