Pay Deposit? Where is that stated?!?

Must Telkom always get bad ratings? I phoned the sales call centre last week, as no one gets response online even if you apply or send a call back, wanting to apply for the SmartVoice package for my new business. I haven’t got an account with Telkom (for obvious reasons in the passed, I cancelled everything). The lady said that their system is offline, she can’t register my business and I must please go into a store. I phoned the next day to find out what I must bring along and got all paperwork sorted. I then went to Brooklyn Branch, waited in a queue for over an hour and a half, but I waited patiently. I got in store eventually, said I want to apply for SmartVoice package where not one of the staff members know what the package entails as they said a line must be installed in my address, etc. But in actual fact, its a 3g simcard with a basic smart phone. So I kept my cool, filled in the paperwork and went back to the safety of my house. Yesterday, I get a mail from Tshegofatso Letsholo saying I must pay a deposit of R700 before the application can go on. Firstly, NO ONE and NOWHERE does it say on ANY application form that I signed that there is a R700 deposit. But after questioning this, Tshegofatso said its regulations, etc. But it looks like its been pasted into the mail. No EFT Details, no reason stating why, etc. Now after me requesting the form I signed to see if it says I must pay R700 upfront. I have been ignored ever since. No more emails, no more calls. But this is regulations he says?!? Hello Peter is my first step. If I get no answer in 24 hours, I’m going to the ombudsman. This package is R199 a month. R700 deposit? What the actual hell???