Pay back the money

Hi there,

We have upgraded our line in December from a 10meg to a 20 meg line. Till today you are still charging us for both line. We have also cancelled other line that we are still paying for. Some of them up to 5 months. Every month the cost is building up. I don't know how many times i have called telkom or emailed Telkom to sort out our account and credit us. Since last year December we have had this problem. We are now in August. What must we do? How much must we beg? You are billing us incorrectly and when we only pay for the lines that we are using. You disconnect our lines and charge us a reconnecting fee on all our lines including the ones that was disconnect 5 months ago.

Why it takes so long, mind boggles me. I feel like Telkom is all about the money and not the service and the customer.

Kind Regards