Pay back the money!!!

Just can't seem to get in touch with these people.I go to their stores,The queues and waiting period are always long.I call their 10210,I wait an HOUR or more.Just last week,I felt like the luckiest guy.I called 10210. 27 minutes in I'm helped. Finally.Thank you Lord!I explain my problem and .Guess what . . . I'm told to go to a Telkom store.Back to square one. I go to Telkom store in Paarl Mall. No queue. Yipeeee! I get helped and I'm told someone will get into contact with me. My problem will be sorted in about 8 days. Guess what . . I'm still waiting. I did these rating SMS' s and were in it that they need to call me. Still waiting. This is the poorest of poor service one can get. And my problem is this. I app**** for Telkom's service, paid a deposit of R700 and realised that their service levels are not what I would like. Now I want my money back and cancelled this application.So I'm still waiting. I've been in contact with them via Facebook.I received a message on 3 June with ref nr SM115380.I got another Ref nr ***3,from the Capegate store.I tried to get it sorted at the Capegate store,but they sent me to the Paarl store where I app**** at first.Went there,Store closed.